Privacy policy

Privacy policy

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

  • 1 Scope of the processing of personal data

- Your name

- Your address

- e-mail address

- Telephone number

- Bank details

As a matter of principle, we only collect and use personal data from you to the extent that this is necessary to provide a functional website and our content and services, e.g. when you register on our website or log in to an existing customer account or when you order products. The collection and use of your personal data is regularly only carried out with your consent. An exception applies in cases where prior consent is not possible for actual reasons and the processing of the data is permitted by legal regulations. This data protection declaration only refers to our website. If you are redirected to other sites via links on our site, please inform yourself there about the respective handling of your data.

  • 2 Security of your personal data

The security of your personal data is a high priority for us. We therefore protect your data stored with us by technical and organisational measures in order to effectively prevent loss or misuse by third parties. In particular, our employees who process personal data are bound to data secrecy and must comply with it. To protect your personal data, it is transmitted in encrypted form; for example, we use SSL=Secure Socket Layer for communication via your Internet browser. You can recognize this by the lock symbol that your browser displays when an SSL connection is established. In order to ensure the permanent protection of your data, the technical security measures are regularly checked and, if necessary, adapted to the state of the art.

  • 3 Purposes of processing your personal data

We collect, process and use your personal data for the following purposes:

- Establishment and implementation of contractual relationships

- Sending newsletters

- Your security

- Customer service and customer support

  • 4 Transfer of personal data to third parties

When passing on your personal data, we always ensure the highest possible level of security. Therefore, your data will only be passed on to carefully selected and contractually obligated service providers and partner companies. In addition, your data will only be forwarded by us to bodies that are located within the European Economic Area and are therefore subject to the strict EU data protection law or are obliged to maintain a corresponding level of protection.

  1. a) Forwarding to product partners in accordance with Art. 6 Para. 1 lit. b DS-GVO

Within the scope of our offer on our website, we cooperate with various partner companies for certain product groups. If you order products from these partners, we will pass on to them the personal data you provided during registration and, if applicable, supplemented during other purchases or under "My customer account" for the conclusion and processing of contracts (in particular e-mail address and delivery and billing address). Your contractual partner is named on the respective product pages, in the general terms and conditions and in the imprint. Please note that your contractual partner is responsible for its own data protection precautions and that supplementary or deviating data protection information of the respective contractual partner may apply to these product pages.

  1. b) Transfer to service providers according to Art. 6 para. 1 lit. b and f DS-GVO

For the operation of our website and our services and for the processing of contracts, various service companies are active for us. In the case of large appliances and forwarding goods, your order is dispatched via a service provider, e.g. Hermes or Nikos. This service provider receives information from us, such as the e-mail address you provided when placing your order, in order to be able to arrange an individual delivery date with you.

  1. c) Transfer to other third parties according to Art. 6 Para. 1 lit. c and f DS-GVO

Finally, we will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, e.g. due to official or court orders, or if we are entitled to do so, e.g. because this is necessary for the prosecution of criminal offences or for the exercise and enforcement of our rights and claims.

  • 5 Information about cookies

(1) Purpose of processing

Technically necessary cookies are used on this website. These are small text files that are stored in or by your Internet browser on your computer system. These cookies enable, for example, the insertion of several products into a shopping cart.

(2) Legal basis

The legal basis for this processing is Art. 6 (1) f) DSGVO.

(3) Storage period

Technically necessary cookies are usually deleted when the browser is closed. Permanently stored cookies have a varying lifespan from a few minutes to several years.

  • 6 Your rights

Of course, you have rights with regard to the collection of your data, about which we are pleased to inform you herewith.

  1. a) Right to information

You have the right to request information from us about the personal data stored about you.

  1. b) Right to correction

You have the right to demand immediate correction and/or completion of the personal data concerning you.

  1. c) Right to erasure

You have the right to request the deletion of your personal data stored by us, unless the exercise of the right to freedom of expression and information, the processing is necessary for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims.

  1. d) Right to data portability

You have the right to have personal data that you have provided to us transferred to you or to a third party in a structured, commonly used and machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.

  1. e) Right of objection

Insofar as your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) lit. f DS-GVO, you have the right to object to the processing at any time pursuant to Art. 21 DS-GVO.

  1. f) Right to withdraw consent

You have the right to revoke your consent regarding the collection of data at any time with effect for the future. The data collected until the revocation becomes legally effective will remain unaffected. Please understand that the implementation of your revocation may take a little time for technical reasons and that you may still receive messages from us in the meantime.

  1. g) Right to complain to a supervisory authority

If the processing of your personal data violates data protection law or if your data protection rights have otherwise been violated in any way, you may complain to the supervisory authority.

  • 7 Changes to the data protection declaration

In order to ensure that our data protection declaration always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection declaration has to be adapted due to new or revised offers or services.

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